1. Contact routes
For general questions, product feedback, website issues, or support context, use the public contact inbox.
2. What to include
Include enough context to understand the request without exposing private customer data.
- The topic or request type.
- Your device type and app version, if the question is app-related.
- A short description of what happened or what you expected.
- Any public website URL or page title related to the issue.
3. Sensitive information
Do not send bank details, card numbers, customer payment information, raw OCR images, private client files, or full customer documents unless Krafiqo specifically asks for them through an approved support channel.
4. Response expectations
Krafiqo reviews messages by topic and may respond when a reply is needed. Launch timing, feature availability, and platform support should be checked against the latest published website or App Store information.
5. Product boundaries
Krafiqo helps create, review, preview, export, and share business documents. It does not process customer payments, automate collections, run customer reminder campaigns, or guarantee tax, legal, or accounting compliance.